Refund policy

Mountain State K9 – Return Policy

Last Updated: [Insert Date]

At Mountain State K9, we take pride in producing high-quality, durable K9 equipment. If you’re not completely satisfied with your purchase, we’re here to help.

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Returns

• Returns are accepted within 30 days of delivery.

• Items must be unused, unaltered, and in original condition.

• Products must be returned in original packaging when possible.

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Non-Returnable Items

Due to the nature of our products, the following items are not eligible for return:

• Custom or engraved products

• Used or damaged items (unless defective)

• Final sale or clearance items

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Exchanges

We only replace items if they are:

• Defective, or

• Damaged upon arrival

If you need an exchange, contact us at:

📧 Mountainstatek9.llc@gmail.com

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Return Process

1. Email us at Mountainstatek9.llc@gmail.com with your order number and reason for return

2. If approved, we will provide return instructions

3. Ship the item back to the provided address

Customers are responsible for return shipping costs unless the item is defective or incorrect.

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Refunds

• Once your return is received and inspected, we will notify you

• Approved refunds will be issued to your original payment method

• Please allow 5–10 business days for the refund to process

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Late or Missing Refunds

If you haven’t received your refund:

• Check your bank account again

• Contact your credit card company

• Then contact your bank

If you’ve done all of this and still have not received your refund, contact us at [your email]

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Damaged or Incorrect Orders

If your order arrives damaged or incorrect, contact us within 48 hours of delivery with photos and your order number.

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Contact Us

For any questions regarding returns or your order:

📧 Mountainstatek9.llc@gmail.com